No insurance and insured service

Logistics claims provide three service modes: no insurance, insurance and insurance. The insurance and insurance services are based on the principle of voluntariness. You only need to choose the insurance price and insurance in the payment link, and you can use the services provided by logistics. When the goods are inevitably lost or damaged, please comply with the following terms and conditions, if the value of the goods is high, it is recommended that you choose insurance services.

1. No insurance and insurance premiums

The premium without insurance is zero;

The premium for the insured price is 5 yuan / ticket.

Second, no insurance, insured claims standard

For prohibited products and goods that are not declared, falsely reported or reported by customers, they are not covered by the claims.

Loss

If the “insured” service is not used, after the logistics accepts the claim, it will be paid according to the declared value (if the actual value is lower than the declared value, it will be paid according to the actual value), and the maximum amount of the single ticket will not exceed RMB500, and the freight will be refunded.

◇When using the “insurance” service, after the logistics accepts the claim, it pays according to the declared value (if the actual value is lower than the declared value, it is paid according to the actual value), the maximum amount of the single ticket does not exceed RMB700, and the freight is refunded.

2, broken

In the absence of “reinforcement” or “insured” services, partial damage claims in any form will not be accepted.

◇Reinforcement/insured price after all damage: the goods can not be resold or used normally, and pay according to the declared value (if the actual value is lower than the declared value, the actual value is paid), the maximum compensation for the application is not more than RMB700, and the freight is refunded.

Partial damage after reinforced/insured price: The corresponding declared value shall be compensated according to the proportion of damage (if the actual value is lower than the declared value, the actual value shall be paid), the maximum compensation for the application shall not exceed RMB700, and the freight shall not be refunded.

◇ Not reinforced / insured after all damages: the goods can not be resold or used normally, paying the declared value (if the actual value is lower than the declared value, paying according to the actual value) 30%, the maximum compensation for the application does not exceed RMB500, no refundable freight .

Third, the documents required for claims

1. After the goods are lost or damaged, the customer contacts the online customer service and provides the necessary credentials for the claim. The claimant accepts the claim and applies for the claim.

2, the customer needs to provide a complete claim file, the lack of any of the following documents, logistics rights are not accepted.

◇ My ID card electronic file.

◇ Proof of value (order screenshot or commercial invoice).

Photo of damaged goods.

Proof of other claims related.

If the shipment is found to be abnormal, please ask the local staff to sign the express delivery form to prove the abnormality and take the photo of the shipment and the outer packaging. The damaged photo of the shipment and the outer packaging is one of the necessary materials for submitting the claim.

Fourth, the disclaimer

1. Fragile goods: Regardless of whether you choose to strengthen or not, you only participate in lost claims and do not participate in damage claims.

2. Dangerous goods and contraband are not involved in the claim (eg, compressed gas, liquefied gas, flammable liquid, acid and alkaline corrosion products, etc.).

3. Any loss of weapons, ammunition, cash, cheques, bills, documents, securities, letters of credit, passports, satellites, and works of art, gold and silver, jewelry, jewelry, diamonds, jade, marble, antiques and antiques. , do not participate in the claim.

4. Any loss of animals, plants, sea cargo, fresh live goods, blood products, perishable goods, goods that need to be refrigerated.

5. In the case of a good seal or outer packaging, or the shortfall or other loss of the goods that has occurred after the consignee has completed the receipt, the loss suffered by the goods unattended (including when stored in the parking lot), Car goods were stolen or lost.

6. Any loss incurred in returning, returning to, or in use of the goods, as well as old and used equipment.

7. Any loss caused by the natural attributes of the goods.

8, such as ceramic glass, liquid crystal display and other fragile products, whether you choose to strengthen or not, you can be lost, but not damaged. The list of fragile products is attached.

9. The irresistible factors such as the expiration date and over-warranty period of the goods due to customs clearance.

10. Failure to insure the mold, deterioration, rust, oxidation, fading, mechanical, electrical and electrical failure of the subject matter of the insurance, unless the loss is caused by the risk of underwriting of the aviation clause;

11. No forecast products, do not participate in the above terms and conditions.

12. Before the delivery of the customer's goods to our company, the quality of the goods already exists or the quantity is short.

13. Products that are forecast but not in the warehouse for overseas warehouses do not participate in the above claims.

14. Lost of the belongings due to the fault of the sender and the recipient.

15. Claims that exceed the time limit for acceptance. (After 10 natural days from the date of abnormal receipt, or after the goods have been transferred to the warehouse, the goods have not been received for more than 180 days and the customer has not filed a claim)

16. In the case of intact outer packaging, the logistics will not accept any loss or partial damage claims under any form.

17. Claims for claims without claims or incomplete claims will be returned.

Five, goods receipt notice

1. Check whether the outer packaging of the goods is in good condition before the receipt, whether the sealing of the box is intact and whether the weight is obviously different.

2. Regardless of whether the outsourcing is found to have obvious signs of damage or tearing, the goods must be inspected in front of the courier before signing, and the remarks are made on the waybill and then signed.

3, found that the goods are damaged, lost, etc. Please prepare the goods invoice, physical photos and other information, notify our customer service staff to arrange follow-up compensation work.

4. The normal signing of the goods marks the end of the whole process of transshipment. We will not be liable for any situation in which the goods appear after normal signing.

5, the goods should be signed as a courier's face to sign, if found less goods, need to take pictures and courier signature to prove less goods, if there is no courier signature certificate, less goods will not participate in the claim.

Sixth, the claim process

In order to get insurance benefits quickly, smoothly and smoothly, please read the following insurance claim process carefully. Special Note: Effective Claim Time: The user will provide the materials according to the third item “Documents Required for Claims” within 10 natural days from the date of abnormal signing, and the goods will be insured for 10 natural days from the date of abnormal signing ( If the goods are signed on the 1st, the claim is filed on the 12th and the materials submitted, no claims will be accepted. After the goods have been transferred to the warehouse, if the goods have not been received for more than 180 days and the customer has not filed a claim, they will not participate in the claim.

Step 1. Please contact the logistics online customer service;

Step 2. Provide relevant claim information according to the requirements of after-sales customers.

Step 3. Within 7 working days after submitting the claim information, the logistics will report the preliminary data review results. If the claim information is incomplete or incorrect, the logistics will ask you to confirm or provide it again.

VII. Time limit for claim

In the case of a complete document provided by the user, we will respond within 7 working days after the parties confirm the claim amount:

◇ If the customer chooses to directly pay the amount of the claim to the logistics account, the payment time is 2-3 business days.

◇ If the customer chooses to remit the claim amount to the user's personal bank account (card number, name, account bank xx bank xx province XX city xx branch), the payment time limit is 5-10 working days.

Please refer to the “Insurance Payment Rules” for purchasing insurance.